Service delivery policy

We sell seats on shared tours in Sikkim. Nothing is posted or shipped to you. What you buy is a seat on a specific departure on a specific date, together with the transport, stays, meals and permit handling listed on that tour's page.

Immediately after payment you receive:

• A booking reference (PNR) shown on screen.
• A confirmation email with your trip details and a link to your booking page.
• A WhatsApp message confirming the booking, to the number you gave us.
• A downloadable voucher PDF carrying a QR code, available from your booking page straight away.

If any of these do not arrive within a few minutes, check your spam folder and then contact us. Your booking is valid from the moment payment succeeds, whether or not the email arrives.

Restricted and Protected Area Permits are applied for by us on your behalf, using the traveller details and documents you provide. Permits are issued by the Sikkim government, not by us. We file and carry them for your trip; we cannot guarantee that any particular permit will be granted, and eligibility rules differ for foreign passport holders.

Please upload your documents as soon as you book. Permit applications close several days before departure and we cannot file a late one.

Service begins at the reporting time and boarding point shown on your voucher, on your departure date, and ends when the itinerary completes and you are dropped at the stated end point. Exact timings depend on road, weather and permit conditions on the day.

Sikkim's high passes close for weather, landslides and administrative restrictions, sometimes at short notice. If we cancel a departure or cannot operate it, we will offer you a place on the next available departure, or a refund of the amount paid for the services not delivered. Where part of a trip has already run, the refund covers the part that did not.

Approved refunds are processed within 7 working days, back to the original payment method.

Cancellation charges depend on how far ahead of departure you cancel. The exact charge for your booking is shown on the tour page, at checkout, and on your booking page before you confirm anything.

We operate within Sikkim and from pickup points in Siliguri and Bagdogra. We do not deliver any physical goods, in India or elsewhere. Our office is at Gangtok, East Sikkim 737101.