Cancellation & refund policy
Plans change — here's exactly how a cancellation is settled when they do. The earlier you tell us, the smaller the charge.
01 How much a cancellation costs
If you cancel, a cancellation chargeapplies, and it rises the closer you cancel to departure. The exact charge depends on the tour, so rather than print one schedule here we show you yours in three places before you commit anything: on the tour page under “Payment & cancellation”, in the checkout summary, and on your booking page when you open the cancel panel. The figure you see there is the figure we charge.
Under “Payment & cancellation”, before you pick a date.
In the summary, beside the amount you are about to pay.
In the cancel panel, in rupees, before you confirm.
The charge is a percentage of your trip total, and the percentage depends on how many days before departure you cancel. Whatever the cancel panel shows you is exactly what is deducted; the rest is refunded.
No refund is given for any inclusion(s) you don't use. And if a permit has been issued but the vehicle can't reach the destination (road blockage, bad weather or any unforeseen reason), no refund applies.
02Weather & force majeure
The high Himalaya is unpredictable — weather, landslides, roadblocks or restrictions imposed by the authorities can disrupt or cut a trip short. Under our terms, tours affected by such force-majeure events are not refundable, and any extra costs from a changed itinerary are borne by the traveller.
Where we can, we'll help you move to another departure as a goodwill gesture.
03 When the money reaches you
Approved refunds are processed within 7 working days, back to the original payment method. Where a cancellation charge applies, it is deducted first and the balance returned.
04 How to cancel
From your booking page
Open the booking link we sent you and use “Cancel this booking” — you'll see the applicable charge before you confirm.
Or message us
WhatsApp or call our team with your PNR and we'll process the cancellation and any refund due for you.