Cancellation & refund policy
Plans change — here's exactly how a cancellation is settled when they do. The earlier you tell us, the smaller the charge.
01 How much a cancellation costs
If you cancel, a cancellation charge applies — a minimum of ₹5,000 per person, rising the closer you cancel to departure:
Say a trip costs ₹10,000 per seat:
- Cancel 12 days before → the ₹5,000 minimum per-person fee applies.
- Cancel 7 days before (the 5–10 day band) → 80% charge = ₹8,000.
- Cancel the day before, or don't show up → 100% charge = ₹10,000.
No refund is given for any inclusion(s) you don't use. And if a permit has been issued but the vehicle can't reach the destination (road blockage, bad weather or any unforeseen reason), no refund applies.
02Weather & force majeure
The high Himalaya is unpredictable — weather, landslides, roadblocks or restrictions imposed by the authorities can disrupt or cut a trip short. Under our terms, tours affected by such force-majeure events are not refundable, and any extra costs from a changed itinerary are borne by the traveller.
Where we can, we'll help you move to another departure as a goodwill gesture.
03 When the money reaches you
Approved refunds, where applicable, are processed within 30 business days, subject to the terms above.
04 How to cancel
From your booking page
Open the booking link we sent you and use “Cancel this booking” — you'll see the applicable charge before you confirm.
Or message us
WhatsApp or call our team with your PNR and we'll process the cancellation and any refund due for you.